No power outages are reported on Wednesday 3pm. The outage affected 31 customers in the area of Holland Rd. was resolved earlier and was caused by damage to an underground transformer.
Hydro-Québec reports that it now has 13 generators adding to the electrical output of the sub-station, to satisfy the energy needs of our area.
New transformer delivered
A new transformer was delivered to the sub-station on Wednesday afternoon. It replaces the transformer was failed on Saturday. When it is connected, the sub-station will once again have four working transformers to provide the area with all its electrical needs. At that point, Hydro-Québec will begin to uninstall the generators. See the transformer being driven on Cavendish Blvd. in NDG on its way to the sub-station in Côte Saint-Luc. Facebook | Instagram
Planned outages
As Hydro-Québec adds the new transformer to the sub-station, and then decommissions the generators, it will schedule planned outages. It will notify clients by telephone to inform them on when power will be cut. Please ensure that Hydro-Québec has on file the telephone number where you prefer to be reached. Sign in to your Hydro-Québec account online and visit the Profile page to confirm the telephone number is correct. If you prefer, you can call Hydro-Québec at 1 888 385-7252 to update your telephone number on file.
Frozen pipes in water-based radiator systems
Although power has been restored, some homes with water-based radiator heating pipes may still be frozen. If your radiator pipes appear frozen, contact a licensed plumber or heating professional right away.
In the meantime, to help thaw frozen pipes, consider plugging in a space heater. If your home has radiators in multiple rooms, start with a room on the lowest floor and then move upward floor by floor. Allow the room to warm gradually. The heat will transfer through the walls and floors, helping warm the pipes behind them.
Note: Do not place the space heater directly against the wall. Keep it a safe distance away to allow heat to circulate properly and reduce fire risk.
Leave the space heater running for two to four hours per room. Do not rush the process. Slow, steady warming is safer and more effective.
As frozen pipes thaw, there is a risk of leaks or bursts. Monitor the area closely and be prepared to shut off the main water valve immediately if leaking occurs.
Mayor Tordjman answers your questions
On Tuesday, January 17, Mayor David Tordjman answered questions during a Facebook Live event. Watch the video here.
He explained how a major power failure in Côte Saint-Luc began with a mechanical explosion at the Hampstead substation, why restoration had been slow and uneven, and what was being done immediately and long-term to prevent a repeat. He outlined the City’s emergency response, including warming centres, door-to-door safety checks, support for seniors, and coordination with Hydro-Québec and Montreal emergency services. He addressed ongoing rolling outages, shared safety guidance for homes (pipes, heating, appliances), and explained what residents should expect as the system transitioned off generators. He also acknowledged Hydro-Québec’s communication failures, discussed future infrastructure upgrades and compensation pathways, and answered residents’ practical questions in detail.