{"id":56845,"date":"2023-09-15T13:53:00","date_gmt":"2023-09-15T17:53:00","guid":{"rendered":"https:\/\/cotesaintluc.org\/by-laws\/resources-for-tenants\/"},"modified":"2024-02-28T14:12:44","modified_gmt":"2024-02-28T19:12:44","slug":"resources-for-tenants","status":"publish","type":"page","link":"https:\/\/cotesaintluc.org\/en\/by-laws\/resources-for-tenants\/","title":{"rendered":"Resources for tenants"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">City Tenant Tip Line<\/h2>\n\n\n<div class=\"gb-container gb-container-b005f768 gb-accordion\">\n<div class=\"gb-container gb-container-d2b56a24 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-8b8ac375 gb-accordion__toggle\"><span class=\"gb-button-text\">Fill out the tip line form<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" ariahidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" ariahidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div class=\"gb-accordion__content\"><div class=\"gb-container gb-container-e20eec90\">\n\n<p>Some tenants might be hesitant to seek assistance, fearing their landlord could evict them in retaliation. Although the City will keep your complaint confidential if you request it, this could limit our ability to help. For example, if your apartment has a bug infestation but you don\u2019t provide your apartment number, we cannot inspect the issue.<\/p>\n\n\n\n<p>However, if you inform us about a problem in a shared area of the building (such as the fire escape, elevator, or lobby), we can inspect the issue without the landlord knowing who filed the complaint.<\/p>\n\n\n\n<script src=\"https:\/\/www.cognitoforms.com\/f\/seamless.js\" data-key=\"_poLZVYLi0y-UeHUvvzfmQ\" data-form=\"129\"><\/script>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Making a complaint<\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"gb-headline gb-headline-89e3e08d\"><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewBox=\"0 0 256 512\"><path fill=\"currentColor\" d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\"><a href=\"https:\/\/educaloi.qc.ca\/en\/capsules\/demand-letters-giving-notice-before-taking-legal-action\/\" target=\"_blank\" rel=\"noreferrer noopener\">Demand Letters: Giving Notice Before Taking Legal Action (\u00c9ducaloi)<\/a><\/span><\/p>\n\n\n\n<p class=\"gb-headline gb-headline-1297a134\"><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewBox=\"0 0 256 512\"><path fill=\"currentColor\" d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\"><a href=\"https:\/\/www.tal.gouv.qc.ca\/en\/application-forms-to-court\/application\" target=\"_blank\" rel=\"noreferrer noopener\">Application with the Tribunal administratif du logement<\/a><\/span><\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Renovation<\/h2>\n\n\n\n<p>In case of a renovation, the following article of C\u00f4te Saint-Luc\u00a0<a href=\"https:\/\/cotesaintluc.org\/wp-content\/uploads\/2024\/02\/BYLAW_2593-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">By-Law 2593-1<\/a>\u00a0(PDF) applies:<\/p>\n\n\n\n<p>ARTICLE 3<br>In Chapter 5 entitled \u201cProvisions relating to the permit applications\u201d, under article 5.1.9 entitled \u201cDelivery conditions of building permits\u201d, the following item is added after item 6\u00ba:<\/p>\n\n\n\n<p><em>\u201c7\u00ba Prior to the issuance of a permit for major works that require evacuation, written documentation must be provided demonstrating that affected tenants have agreed, in writing, to either temporarily relocate or voluntarily vacate their dwellings during the work. Tenants who have agreed to temporarily relocate must have been presented with a clear expected timeline for their return. The contact information of each affected tenant must be provided.\u201d<\/em><\/p>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Sanitation<\/h2>\n\n\n\n<p class=\"gb-headline gb-headline-78038df2\"><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewBox=\"0 0 256 512\"><path fill=\"currentColor\" d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\"><a href=\"https:\/\/cotesaintluc.org\/wp-content\/uploads\/2024\/02\/BYLAW_2595.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">By-law 2595 concerning the sanitation and maintenance of dwelling units<\/a> (PDF)<\/span><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n<div class=\"gb-container gb-container-06380007 gb-accordion\">\n<div class=\"gb-container gb-container-be820c7b gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-71afb788 gb-accordion__toggle\"><span class=\"gb-button-text\">Cockroaches treatment<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" ariahidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" ariahidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div class=\"gb-accordion__content\"><div class=\"gb-container gb-container-a9c4c59f\">\n\n<p><strong>Tenants\u2019 role \u2013 ACTION IS YOURS<\/strong><\/p>\n\n\n\n<p><strong>Prepare your dwelling<\/strong><\/p>\n\n\n\n<ol style=\"list-style-type:1\">\n<li><strong>Empty<\/strong> all cupboards (top and bottom) in the kitchen and bathroom.<\/li>\n\n\n\n<li><strong>Clean<\/strong> all greasy surfaces (Stove, walls, range hood, cupboards, counter, etc.)<\/li>\n\n\n\n<li><strong>Empty<\/strong> your garbage cans and your recycling bin as often as possible. These attract food for cockroaches. And throw them away immediately.<\/li>\n<\/ol>\n\n\n\n<p><strong>Other advice<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Wipe<\/strong> the kitchen counters and the table (or any other place where you eat), after each meal.<\/li>\n\n\n\n<li><strong>Do not leave<\/strong> dirty dishes lying around.<\/li>\n\n\n\n<li><strong>Wipe<\/strong> off excess water that may accumulate near the sinks.<\/li>\n\n\n\n<li><strong>Ventilate<\/strong> the dwelling regularly to reduce humidity.<\/li>\n\n\n\n<li><strong>Place<\/strong> all food in closed containers<\/li>\n\n\n\n<li><strong>Do not use insecticides <\/strong>(homemade or in-store)<\/li>\n\n\n\n<li><strong>Please collaborate<\/strong> with the exterminator.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-b0e56a99 gb-accordion__item\" data-transition=\"slide\">\n\n<button class=\"gb-button gb-button-dd228f34 gb-accordion__toggle\"><span class=\"gb-button-text\">Bed bugs treatment<\/span><span class=\"gb-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" ariahidden=\"true\" role=\"img\" class=\"gb-accordion__icon\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\" fill=\"currentColor\"><\/path><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" width=\"1em\" height=\"1em\" ariahidden=\"true\" role=\"img\" class=\"gb-accordion__icon-open\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button>\n\n\n<div class=\"gb-accordion__content\"><div class=\"gb-container gb-container-66fb0c4c\">\n\n<p><strong>You must prepare your home before the arrival of the exterminator<\/strong><\/p>\n\n\n\n<p>Follow the preperation steps indicated by the exterminator<\/p>\n\n\n\n<p>Also, please visit <\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/ville.montreal.qc.ca\/bedbugs\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/ville.montreal.qc.ca\/bedbugs\/<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/www.quebec.ca\/en\/healthy-living-environment\/insects\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.quebec.ca\/en\/healthy-living-environment\/insects <\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Waiting period before returning to dwelling<\/strong><\/p>\n\n\n\n<p>All persons and pets must evacuate the residence during extermination. After extermination, you must wait at least <strong>6 hours<\/strong> before returning home. <\/p>\n\n\n\n<p>This period of time increases to <strong>12 hours<\/strong> for:<\/p>\n\n\n\n<ul>\n<li>People with respiratory problems <\/li>\n\n\n\n<li>People with allergies <\/li>\n\n\n\n<li>Children <\/li>\n<\/ul>\n\n\n\n<p>This period of time increases to <strong>24 hours<\/strong> for: <\/p>\n\n\n\n<ul>\n<li>Babies 0 to 12 months of age <\/li>\n\n\n\n<li>Young children not yet walking <\/li>\n\n\n\n<li>Pregnant women<\/li>\n<\/ul>\n\n<\/div><\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":56841,"menu_order":198,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/cotesaintluc.org\/en\/wp-json\/wp\/v2\/pages\/56845"}],"collection":[{"href":"https:\/\/cotesaintluc.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cotesaintluc.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cotesaintluc.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cotesaintluc.org\/en\/wp-json\/wp\/v2\/comments?post=56845"}],"version-history":[{"count":10,"href":"https:\/\/cotesaintluc.org\/en\/wp-json\/wp\/v2\/pages\/56845\/revisions"}],"predecessor-version":[{"id":57160,"href":"https:\/\/cotesaintluc.org\/en\/wp-json\/wp\/v2\/pages\/56845\/revisions\/57160"}],"up":[{"embeddable":true,"href":"https:\/\/cotesaintluc.org\/en\/wp-json\/wp\/v2\/pages\/56841"}],"wp:attachment":[{"href":"https:\/\/cotesaintluc.org\/en\/wp-json\/wp\/v2\/media?parent=56845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}