The City of Côte Saint-Luc is a dynamic municipality on the island of Montreal with a population of approximately 33,000. The city prides itself on providing the highest level of services to its residents at a reasonable cost. The City of Cote Saint Luc is recruiting for a Community Development and Customer Service Manager.

PRINCIPAL FUNCTION

Reporting to the Director of Parks and Recreation, the manager will supervise the coordinators and customer service employees in their daily tasks. The role also includes ensuring the development of community organizations for Recreation and programs for adults and seniors. The responsible manager will have an important role to play within the team and will be required to collaborate on various projects with the department’s management. The manager will be responsible for ensuring liaison between the partners and the department. He will have to review the requests and update the annual contracts from independent sources.

KEY RESPONSIBILITIES

1.      Management and administration

  • Manage various activities related to hiring, payroll and employee training.
  • Replace divisional management staff when required.
  • Provide support and advice to direct reports.
  • Supervising front-line unionized employees by monitoring tasks, schedules, evaluations and regular interventions on the quality of customer service.
  • Produce monthly reports and collaborate on the production of statistics and the department’s budget.
  • Assist / support the department Director for the overall operation of the department.
  • Replace divisional management staff when required.

2.      Community development

  • Ensure the liaison, development and supervision of community organizations and the City for recreational, wellness and recreation programs for adults and seniors
  • Act as a Representative for City initiatives regarding adults and seniors on established committees (such as AWE….Aging Well Effectively).
  • Promote and develop the programs of the Côte Saint-Luc Dramatic Society. 

3.      Customer service

  • Supervise front-line customer service and regularly intervene to ensure high quality service. 
  • Optimize the operation of the department’s registration periods. 
  • Research and develop new techniques related to customer service.
  • Ensure the proper functioning of the Activitek software.
  • Participate in special events organized by the City. 
  • Various other duties upon request of the Director.

QUALIFICATIONS

  • Undergraduate university diploma in management, recreation or an appropriate discipline
  • At least five (5) years’ related experience
  • Excellent customer service and personnel management skills
  • Bilingual, written and oral (English and French)
  • Proficiency with MS Office Suite is required
  • Experience in a unionized environment
  • Experience in a municipal environment, an asset

SALARY AND BENEFITS

According to the management policy.

TO APPLY

Please forward a copy of your resume accompanied by a cover letter to: hr-rh@cotesaintluc.org 

Deadline to apply: Friday, December 13, 2019

____________________________________________________________

Note : The City of Côte Saint-Luc operates an Equal Employment Program and, in this regard, we are committed to supporting inclusive diversity practices. We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.