City Tenant Tip Line

Some tenants might be hesitant to seek assistance, fearing their landlord could evict them in retaliation. Although the City will keep your complaint confidential if you request it, this could limit our ability to help. For example, if your apartment has a bug infestation but you don’t provide your apartment number, we cannot inspect the issue.

However, if you inform us about a problem in a shared area of the building (such as the fire escape, elevator, or lobby), we can inspect the issue without the landlord knowing who filed the complaint.

Making a complaint

Demand Letters: Giving Notice Before Taking Legal Action (Éducaloi)

Application with the Tribunal administratif du logement


By-law 2595 concerning the sanitation and maintenance of dwelling units (PDF)

Tenants’ role – ACTION IS YOURS

Prepare your dwelling

  1. Empty all cupboards (top and bottom) in the kitchen and bathroom.
  2. Clean all greasy surfaces (Stove, walls, range hood, cupboards, counter, etc.)
  3. Empty your garbage cans and your recycling bin as often as possible. These attract food for cockroaches. And throw them away immediately.

Other advice

  • Wipe the kitchen counters and the table (or any other place where you eat), after each meal.
  • Do not leave dirty dishes lying around.
  • Wipe off excess water that may accumulate near the sinks.
  • Ventilate the dwelling regularly to reduce humidity.
  • Place all food in closed containers
  • Do not use insecticides (homemade or in-store)
  • Please collaborate with the exterminator.

You must prepare your home before the arrival of the exterminator

Follow the preperation steps indicated by the exterminator

Also, please visit

Waiting period before returning to dwelling

All persons and pets must evacuate the residence during extermination. After extermination, you must wait at least 6 hours before returning home.

This period of time increases to 12 hours for:

  • People with respiratory problems
  • People with allergies
  • Children

This period of time increases to 24 hours for:

  • Babies 0 to 12 months of age
  • Young children not yet walking
  • Pregnant women